Merch Payment and Delivery Terms

Payment Options

Cash on Delivery (COD)

Available for selected countries:

  • Bulgaria (BG)
  • Romania (RO)
  • Greece (GR)

For orders to these countries, you can choose to pay when you receive your merchandise. COD fees may apply depending on the courier service.

Pre-Payment Required

For all other countries, pre-payment is required before we ship your order.

Supported payment methods:

  • PayPal - Secure international payments
  • Bank transfer - Traditional wire transfer option

Order Process

  1. Place your order through our website
  2. Receive confirmation - We’ll send you an order confirmation email
  3. Payment instructions - Our team will contact you within 24 hours with detailed payment instructions
  4. Payment completion - Complete payment using your preferred method
  5. Shipping - We’ll ship your order within 2-3 business days after payment confirmation
  6. Tracking - You’ll receive tracking information once your order ships

Delivery Information

Shipping Costs

  • Bulgaria, Romania, Greece: €2.99
  • Other European countries: €6.99
  • Worldwide: Contact us for shipping rates

Delivery Times

  • Bulgaria: 1-3 business days
  • Romania, Greece: 2-5 business days
  • Other European countries: 5-10 business days
  • Worldwide: 7-21 business days (depending on destination)

Shipping Partners

We work with reliable courier services including:

  • Speedy/DPD (International)
  • ECONT (Bulgaria, Romania, Greece)
  • Local postal services (where applicable)

Order Modifications

  • Changes to orders can be made within 2 hours of placing the order
  • Cancellations are possible before payment is processed
  • Address changes must be communicated before shipping

Returns and Exchanges

Return Policy

  • 7-day return window from delivery date
  • Items must be unworn and in original condition
  • Return shipping costs are covered by the customer
  • Refunds processed within 7-10 business days after receiving returned items

Exchanges

  • Defective items will be replaced free of charge
  • Contact us first before returning any items

Contact and Support

Questions About Your Order?

If you have any questions about payment options, delivery times, or need assistance with your order, please contact us using the contact form on our front page.

Customer Service

  • Response time: Within 24 hours
  • Languages: English, Bulgarian
  • Order tracking: Available through our customer service team

Important Notes

  • All prices are listed in EUR (Euros)
  • Customs fees (for non-EU countries) are the responsibility of the customer
  • Order confirmation does not guarantee item availability - we’ll contact you if any items are out of stock

Privacy and Security

  • Your personal information is protected and used only for order processing
  • Payment details are processed securely through our payment partners
  • We never store payment information on our servers
  • GDPR compliant - your data rights are respected

Thank you for supporting HELLBØUND! 🤘

For any questions or concerns, please use the contact form on our main website.